Frequently asked questions

Is Rob available for interviews and events?

Yes. Please use our contact form for Rob's availability to participate in special events or to request him as a guest on a radio, television, or internet show. 

What if my availability does not work with the Calendar schedule?

 

If your schedule does not work with the time slots on the calendar please submit a request for a custom time through our contact form. Custom sessions are booked manually and can be arranged for individuals who live overseas and those with odd work schedules that don't align with the calendar. Please allow 48-72 hours to be contacted after submitting your inquiry.  

What do i need to have prepared for my session?

 

Sessions are held over an independent software called StreamYard that uses your regular Internet browser. No software downloads needed. The session will be recorded for you to listen to afterwards. You will be sent a link to join me 10-15 mins before the session so you can jump on and join the session meeting. You can join from a PC, Laptop or cell phone. You will need a microphone ( built in or external) and headphones so that there is no feedback in the sound, as well as a quiet environment. If you do not have a mic you will be asked to mute yourself after your question is asked.

Do you use any other service than StreamYard? Do you conduct readings over Skype?

 

Skype sessions can sometimes be arranged. Please submit a request for a Skype session through our contact form.

Are sessions recorded?

All sessions are recorded. The session recording will be sent to you within 1 hour period after the session.

What is your cancellation, return, and rescheduling policy?

Any issues with rescheduling should be emailed to Mary at Mary@ETwhisperer.com. Any and all rescheduling requests should be submitted at least 48 hours before your session is scheduled. Please make sure any session type you choose is the kind you want as there are NO REFUNDS for any channeled/non channel help although we are willing to allocate money for one kind of session to another or have you make up a difference on a higher paid type if you desire. This will set your waiting time out a little farther but we are always happy to work with you.

If you buy a physical product and it is defective within 24 hours of its arrival and report it to us as defective, we can replace it for you. If you buy a digital download and it is corrupted, you have will need to contact Sellfy.com for customer service.

What is your privacy and recording policy?

Your session recording is private and confidential. However, if you do wish to share it publicly we will edit it how you need. ie if there are parts that are private we will cut those out and share only the public parts. If you do not want your name attached we would give it a nickname. If you only want shared TReb or Aridif's voice, we would edit accordingly. If you want to share the session publicly on your own social media/Youtube that is OK. We do not allow people to share any part of the session outside of the time TReb or Aridif comes in and then when they leave. Anything we talk about ( Rob and yourself ) we ask to keep out of the conversations publicly. The rest is free to share if you wish. If you share the session on your own site, we ask you to link our website or YouTube channel to your video/audio.

What is your cancellation and rescheduling policy?

Any issues with rescheduling should be emailed to Mary at Mary@ETwhisperer.com. Any and all rescheduling requests should be submitted at least 48 hours before your session is scheduled. Please make sure any session type you choose is the kind you want as there are NO REFUNDS for any channeled/non channel help although we are willing to allocate money for one kind of session to another or have you make up a difference on a higher paid type if you desire. This will set your waiting time out a little farther but we are always happy to work with you.

What if i don't have PayPal?

If you cannot create a Paypal Account, then you can pay manually with a check, credit card or bank account through the Paypal option.